What is your returns policy?
For the “Do you need to create a shipping label?” question, click on “No, I already have a shipping label attached to my package”
Click on “I have a DHL Waybill number” and then enter your Waybill number (this can be found under the first barcode on your DHL label) and your telephone number to book in your return.
Follow the rest of the online instructions.
Alternatively please call DHL on 0044 844 248 0844 and use your Waybill number to book in a collection. Please retain a copy of the proof of postage.