What is your returns policy?
If you wish to return your purchased items for a refund, please read the following instructions.
All products can be returned only if unworn (re-saleable) and unwashed with the correct invoice, packaging, garment tags, and anything other items included in your purchase. Please note that we are not obliged to accept any returns that do not meet the above conditions and may be sent back to the customer at their own cost.
We accept returns 14 days after the order has been received. It is the responsibility of the customer to let us know within this timeframe if there are any issues with your return. Returns outside of this window will not be accepted. All orders need to be returned from the country that they were originally delivered to.
For the “Do you need to create a shipping label?” question, click on “No, I already have a shipping label attached to my package”
Click on “I have a DHL Waybill number” and then enter your Waybill number (this can be found under the first barcode on your DHL label) and your telephone number to book in your return.
Follow the rest of the online instructions.
Alternatively please call DHL on 0044 844 248 0844 and use your Waybill number to book in a collection. Please retain a copy of the proof of postage.