Terms & Conditions
1. Order Acceptance and Cancellation
Your receipt of an electronic, or other form of, order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If applicable, your order will be refunded in the original form of payment. If your credit card has been charged and your order is canceled, we will immediately issue a refund to your credit card account in the amount of the charge and notify you that your order was canceled. Orders placed using Site Credit will be available immediately to use once the order is canceled. Promotions will be refunded and reactivated in your account, as long as the promotion has yet to expire.
2. Payment Terms
Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, shall be as follows: All orders are subject to verification for security reasons. You will be contacted and will have 48 hours to complete verification process. If you do not respond after such time, you will be notified and the order will be canceled and refunded in the original payment method. GBP Payments may be processed in United States dollars, Euros or your local currency. Charges for shipping and handling will be made in accordance with our then-current shipping policies, as described below. Payments made on debit/credit cards outside of the UK will be calculated using currency conversion by Shopify on the day of the transaction. You agree that 16ARLINGTON is not responsible for any credit shortages due to currency conversion rates.
If you preorder Products, you will be required to pay fifty percent (50%) of the amount due as a deposit at the time you place your order, exclusive of shipping fees and taxes. We will charge the remaining fifty percent (50%) of the amount due, plus shipping fees, and any taxes or duties owed at such time as the Product is ready for shipment. Please note that any available Site Credit will be automatically applied towards the balance of any pending orders.
If you order Products available for immediate shipping from you will be required to pay the full amount due, plus shipping fees and any taxes and/or duties associated with the Product at the time you place your order. Please be aware that because of the “pre-sale” nature of such transactions, you should expect a wait period of approximately one to six (1-6) months between the date you place your order and the date that the Product is ready for shipment. The estimated delivery window will be noted on the respective Product page.
3.Changes in Products and Pricing
We are constantly updating and revising our offerings of Products, and we may discontinue Products at any time without notice. All pricing for the Products is subject to change. For all of our prices and Products, we reserve the right to make adjustments due to changing market conditions, Product discontinuation, errors in advertisements, and other extenuating circumstances. If the price of an order changes after you’ve paid for it in full or after you’ve paid the down payment, your order will be canceled and your monies refunded. We attempt to be as accurate as possible with Product descriptions and prices. However, we do not warrant that Product descriptions or prices are accurate. In the event that a Product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or Product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for Products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card has been charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we shall immediately issue a refund to your credit or debit card account in the amount of the charge and advise you of the canceled order. If you are not completely satisfied with your purchase, you may return it in accordance with our Return Policy, as set forth below.
4.Shipping Fees, Taxes, and International Duties
If we are shipping to you within the UK, you will be charged VAT, which is included in the price. For preorder Products, this tax will be charged at such time as the Product is ready for shipment and for all other Products, this tax will be charged at the time you place your order for the Product. Orders will be sent via a named courier. For preorder Products, all relevant shipping fees, import taxes, and duties will be charged at such time as the Product is ready for shipment and for all other Products, such shipping fees, import taxes, and duties will be charged at the time you place your order for the Product. The costs of shipping and any import taxes, and duties paid are non-refundable. As the recipient, you will be responsible and liable for any import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these amounts will be necessary to release your order from customs on arrival.
Please note that the posted shipping time frame, if provided, may vary from item to item. The posted shipping time frame is contingent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization. These shipping terms, including the terms set forth in our Shipping Guidelines, are accepted by you by placing an order with us. All orders are dispatched with ‘No Signature Required’ and may be left at a residence deemed safe by the delivery company. 16ARLINGTON is not responsible for any loss or liability or damage that may result from leaving your package at the shipping address without a signature. If you prefer to have your order shipped with ‘Signature Required’ please contact email@example.com so that we may make arrangements. 16ARLINGTON is also not responsible for any international shipping delays caused by the customs clearance process.
6.Advertising Disclaimer and Trademarks
We attempt to be as accurate as possible with Product descriptions and prices. However, we do not warrant that Product descriptions or prices are accurate. In the event that a Product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or Product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for Products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card has been charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we shall immediately issue a refund to your credit or debit card account in the amount of the charge and advise you of the canceled order. If you are not completely satisfied with your purchase, you may return it in accordance with our Return Policy, as set forth below.
7. Price Adjustment Policy
16ARLINGTON will honor price adjustments on products purchased within a 15-day period prior to the start of a sale. Please note that the product has to still be available on the site in the same size originally purchased. All approved price adjustments will be issued in the form of Site Credit and the product will be a Final Sale. 16ARLINGTON is only able to honour price adjustments at the initial markdown, and will be unable to honour them with subsequent markdowns or changes in prices, if any.
8. Limitation of Liability
In no event shall we or our suppliers have any obligations or liabilities to you or any other person for loss of profits, for loss of business or use, or for incidental, punitive, special or consequential damages, whether based on contract, tort (including negligence), products liability, or any other theory or form of action, even if we have been advised of the possibility thereof, arising out of or in connection with the sale, delivery, or use of the Products. Our sole and entire maximum liability (and the liability of our suppliers) for any reason, and your sole and exclusive remedy for any cause whatsoever, shall be limited to the actual amount paid by you for the Products you have ordered through our Website. Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so the above limitations and exclusions may not apply to you to the extent such jurisdiction’s law is applicable to your purchase of Products.
9. Return Policy
We are pleased to accept timely returns of new and unused products within 15 days from the date you received your order. Returns can be refunded as Site Credit or to the original method of payment, where applicable. Pre-orders placed across multiple cards will be refunded to the same cards used, regardless of the cards being removed from the site, cards expiring, or updating card information. Your products must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials, including 16ARLINGTON hanging tags. Any returned products which are damaged, do not include the packaging materials, soiled, or altered may not be accepted and will be returned to you. Refunds or credits will not be processed until the items are returned and inspected by 16ARLINGTON
Shoes must be tried on over a carpeted surface to prevent any scratches to the soles. All shoes must be returned in their original shoe box. Shoes returned without the original box, a damaged box, or marked soles may not be accepted and will be returned to you.
- Faulty Products
Products that are received damaged or become damaged by a manufacturing fault within six (6) months of purchase are considered faulty. Items that become damaged as a result of normal wear and tear are not considered to be faulty. 16ARLINGTON will determine, in its sole judgment and discretion, whether the damage is as a result of normal wear and tear or some other reason. Damaged or faulty products will be replaced or repaired, where possible and subject to availability. Where possible we will offer to repair the faulty item. If a product cannot be replaced or repaired, you are entitled to a full refund within the six (6) month period.
- Late Returns
Any product returned outside of the 15-day return policy are at the discretion of 16ARLINGTON and may not be accepted or only accepted for Site Credit.
- Product Colours
We have made every effort possible to ensure the colours are displayed as accurately as possible. 16ARLINGTON cannot guarantee your computer’s monitor will accurately display the true colour. If you have any questions about the colour of an item please contact firstname.lastname@example.org prior to placing your order.
- Final Sale
All products not eligible to be returned will be noted in the Product Details.
- Return Process
Returns should be sent to:
Floryn Logistics (Attn: 16ARLINGTON)
Mid Kent Business Park
Sortmill Road, Snodland
Kent, ME6 5UA
Please include a copy of your original order, which can be found when you log in to your account on our website.
10. Contests and Promotions
On occasion 16ARLINGTON issues promotional codes, site credits, and similar “gift certificates” which will provide a credit towards a purchase on the Website when redeemed at checkout. These codes are non-transferrable, and are to be used only by the intended recipient. In particular, 16ARLINGTON reserves the right to cancel a promotion and/or to reject redemption of a promotional code when the total value of the promotional code exceeds a certain value, generally the price of the item for which the promotional code is used.
Promotions are only eligible for full-priced products and are limited to one per transaction. Minimum spends may be required and will be communicated on any correspondence. Where a promotion has been communicated via email, the promotional code is non-transferable and the email address provided during checkout must be the same as the email address to which the promotion was sent. 16ARLINGTON shall not be liable to any customer for any financial loss arising out of the refusal, cancellation or withdrawal of a promotion or any failure or inability of a customer to use a promotional code for any reason.
Promotional codes do not cover the costs of any shipping, duties, and/or regional taxes where applicable. These are to be paid by you. All promotions have an expiration date which will be indicated in your account or in any communication to the customer. Once a promotion has expired the amount may not be refunded. If the promotion is still active, it will be refunded back to the customer’s account to be used towards a future order.
Any and all 16ARLINGTON contest rules and regulations will be communicated directly to the customer.
These terms and conditions constitute the entire agreement and understanding between us concerning the subject matter hereof. These terms and conditions may not be altered, supplemented, or amended by the use of any other documents.
The Information We Collect -
Personal Data is information that identifies you or can be used to identify or contact you (collectively, “Personal Data”). Such Personal Data may include your name, address, email address, telephone number, birthdate (primarily for eligibility purposes). When registering to become a member (“Member”) on our Site, you will be required to provide us with Personal Data.
If you wish to purchase a product or service through the Site, you will be required to provide certain information in addition to the Personal Data noted above. Such information may include a credit card number and similar information (collectively, “Billing Information”).
Other Information and Cookies
The Information Collected by or Through Third-Party Companies.
How We Use and Share Your Information
- 16ARLINGTON like many businesses, sometimes hires other companies to perform certain business-related functions. For example, we may pass your Personal Data and Billing Information to our designated service providers in order to process payments, ship products, send mailings, and maintain databases. When we employ another company to perform a function of this nature, we provide the company only with the information they need to perform their specific function. These companies are authorized to use your personal data only as necessary to provide these services to us. By engaging in any transactions on our Site, you agree and consent to 16ARLINGTON forwarding of your Personal Data, Billing Information and Other Information to said third parties.
- We may share your Personal Data and Other Information with our third-party promotional and marketing partners, including, without limitation, businesses participating in our various programs. If you do not want us to share your personal information with these companies, please contact us. 16ARLINGTON does not sell and/or rent personal information to third-parties or any other companies.
- 16ARLINGTON may sponsor promotions or contests directly or through third parties, or 16ARLINGTON may enter into collaborative relationships with other third parties on the Site. If you participate in these activities or events, you may be asked to provide Personal Data or to answer questions that seek your personal data. Participation in these promotions or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. In certain instances failure to disclose the information may prohibit you from participating in promotions and/or contests.
- In an on-going effort to better understand our users and our Site, we might analyse the Other Information in aggregate form in order to operate, maintain, manage, and improve the Site. This aggregate information does not identify you personally. We may share this aggregate data with our affiliates, agents, and business partners. We may also disclose aggregated user statistics in order to describe our products and the Site to current and prospective business partners and to other third parties for other lawful purposes.
- 16ARLINGTON may disclose your Personal Data, Billing Information, and/or Other Information if required to do so by law or in the good-faith belief that such action is necessary to (a) comply with a subpoena or legal obligation (b) protect and defend the rights or property of16ARLINGTON, (c) act in urgent circumstances to protect the personal safety of Members or other users of the Site or the public (d) protect against legal liability or (e) any third party with your prior consent.
- As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data, Billing Information, and Other Information may be part of the transferred assets. You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal data, as well as any choices you may have regarding your personal data. Once the data is transferred pursuant to this Paragraph, we have no further responsibility, control or ownership of it.
Information Posted On Public Forums
ANY INFORMATION (INCLUDING PERSONAL DATA) THAT YOU POST IN ANY PUBLIC FORUM ON OUR SITE IS PUBLIC INFORMATION AND MAY BE SEEN, COLLECTED, OR USED FOR ANY REASON BY ANYONE, INCLUDING THIRD PARTIES NOT AFFILIATED WITH 16ARLINGTON.
You should think carefully before disclosing any information in any Public Forum on our Site.
Accessing, Modifying and Deleting Personal Data and Communication Preferences.
You may access, review, delete, and/or make changes to Personal Data that you have provided to us by clicking on "MY ACCOUNT" on our Site or by emailing us at email@example.com
We will respond to your request to access Personal Data within 30 days. In addition, you may manage your receipt of marketing and non-transactional communications by clicking the “unsubscribe” link located at the bottom of any 16ARLINGTON marketing emails. We will use commercially reasonable efforts to process such requests in a timely manner. You should be aware, however, that it is not always possible to completely remove or modify information in our subscription databases. You cannot opt out of receiving transactional emails related to your account with 16ARLINGTON. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
A Special Note Regarding Children
The Site is not directed to children under the age of 13. We adhere to the Children’s Online Privacy Protection Act (“COPPA”) and will not knowingly register or otherwise collect Personal Data from any child under the age of 13. We ask that minors under the age of 13 not submit any Personal Data to us. If a child under the age of 13 has provided us with Personal Data, a parent or guardian of that child may contact us as described in the “How to Contact Us” section below and request that such information be deleted from our records.
Links to Other Websites
We have reasonable security measures in place intended to protect against the loss, misuse or alteration of Personal Data, Billing Information, and Other Information that we have collected from you at the Site. However, we are unable to guarantee that the security measures we take will not be penetrated or compromised, or that your Personal Data will remain secure under all circumstances.
When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). If you have any questions about security on our Site, you can contact us at firstname.lastname@example.org
How to Contact Us